Shipping and Returns

Don’t Sweat It! If you aren’t satisfied with your mural, we will be happy to work with you to make your order perfect!

 

What if my order arrives damaged or defective?

The workmanship of your mural is guaranteed. If you receive a damaged or defective product, please let us know and we’ll fix the problem as quickly as possible.

For damaged or defective products, please follow the instructions below and we will quickly send you a replacement.

1.     Take a photo of the damaged item; please include a photo of the box if it was damaged.

2.     Send your photos via email to us at: [email protected] Be sure to include the full name on the order, your order number, and a brief description of the damage.

3.     We will email you next business day confirming your replacement and then produce and ship out your new mural.

If the damage or quality issue is not apparent in the photo, we may request that you provide additional information or return the item by mail before the return can be processed.

Exchanges

Please contact us within 30 days of receiving your order and we would be happy to exchange your order for a mural of equal value at no additional charge.

Refunds

If your mural is damaged or incorrect you may receive a full refund for your product. No exchanges or refunds will be accepted after 30 days from the ship date.

Please note that due to differences in monitors, the colors you see on your computer may be slightly different on the print you receive.  If you are concerned with the colors, please ask for a sample of your mural.

 

What If I need to change my order?

Address Changes

Please contact us as soon as possible with your new shipping address. If the order has not shipped out, we can update the shipping address. If your order is in the final stages of production we may not be able to update the shipping address.

Order Changes

If you need to change the size, image, or product type for your order, please contact us as soon as possible and we would be happy to make the change for you for no additional fee.

Shipping 

Standard Shipping

FREE

After normal production time (2-5 business days), UPS will have your order delivered within an additional 1-6 business days depending on your location.

Rush It

$49.95 for any size order.

Guaranteed to be shipped within 2 full business days after your order is placed or once artwork is approved.